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Q. Why I should choose R B Digitizing?
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  R B Digitizing is a professional embroidery digitizing company, and has been in the embroidery digitizing business since 1994. Our services offer fast turnaround time.

You will receive your completed tapes within 24 hours from the time we receive your artwork. And if your order is urgent we can expedite your order at no extra charge.

24/7/365 custom embroidery digitizing services. Your order will be handled immediately.

Most editing is free, until you are satisfied. 100% satisfaction guaranteed.
   
Q. What is your working time?
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  R B Digitizing work in rotating shifts to provide customers with 24 hour, 7 day per week, none-stop digitizing services.
   
Q. When I send out the order, what kind of information do I need to send?
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  The most important ones are:
  1. Size in width or height, you may inform us only one side as the other side obviously will go proportionate,
  2. Fabric to embroider on and
  3. Location: where do you need the digitized design to embroidery.
   
Q. How long will it take to get my digitized design?
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  R B Digitizing standard turn-around time is 24 hours. If you have a special request, please let us know and we will finish within a few hours with no extra charge.
   
Q. What is the charge for edition?
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  Most of the editing is free, except adding new part to the original logo we have done or you change your introduction that need us to re-digitize, such as adding lettering, background, and we only charge the stitches for the extra part.
   
Q. What format do you offer?
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  R B Digitizing mainly offer DST file. We also provide another format conversion, such as EMB, CND, EXP, DSB, etc. You can click here to see more.
   
Q. How do you ensure quality?
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  We sew and inspect each digitized design to ensure the design is sharp and clean. If we find any problem, and we ever found, we correct it and sew it again. We do this until it is finally perfect, and then send the dst file with the scan of the sewout to you.
   
Q. How do I get my finished embroidery design?
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  R B Digitizing will send the finished embroidery design to you by email. You can save it to your floppy disk.
   
Q. What is your maximum charge for a logo?
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  Our unit price is $1.25 per thousand stitches, and minimum charge is $15; the maximum charge is $75.
   
Q. What payment methods do you accept?
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  Regarding payment, R B Digitizing accepts credit cards. If you would like to digitize artwork, we will send a credit card form for you, You can submit your CC information securely from R B Digitizing website, or you may pay by PayPal.
   
Q. My file won’t upload for some reason.
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  If you failed to upload the files for some reason, you may send all your orders and quotes to us using the mails: info@rbdigitizing.com which is a preferred way of communication, and you can also save a copy of your order or quote in your own mail client software like Outlook.

For files cannot be uploaded, most likely the file is too large. We cannot accept files larger than 3.5 MB. You can convert the file to a jpg or compress it.
   
Q. What “dst” is?
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  “Dst” is one kind of file format – the Tajima digitized file format. It is the most commonly used format, compatible with most embroidery machines. We can provide other formats as well. Conversion between many of these file formats is possible.
   
Q. Which types of stitch include?
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  R B Digitizing can provide such design types as flat embroidery, appliqué embroidery and 3D foam embroidery.
   
Q. Why do you send the e-mail two copies to me at the same time?
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  To make sure that you can always get all emails, therefore not causing any delay to your business, We may have to re-send the same e-mail to you immediately after having sent it once, using a different e-mail account.